Describe an occasion when you heard someone complaining about something in a restaurant

Describe an occasion when you heard someone complaining about something in a restaurant yêu cầu bạn nêu ra tình huống và miêu tả lại chúng một cách chi tiết và logic. Vậy làm thế nào để hoàn thành bài thi này với số điểm mục tiêu và trả lời được các câu hỏi liên quan Part 3? Hãy cùng PREP tham khảo câu trả lời cho Describe an occasion when you heard someone complaining about something in a restaurant band 7.0+ được các thầy cô tại PREP biên soạn nhé!

I. Bài mẫu Describe an occasion when you heard someone complaining about something in a restaurant

Dưới đây là đề bài và bài mẫu IELTS Speaking Part 2 chủ đề Describe an occasion when you heard someone complaining about something in a restaurant band 7.0+ được các thầy cô giáo tại PREP có nhiều năm kinh nghiệm trong lĩnh vực giảng dạy IELTS biên soạn. Tham khảo ngay bạn nhé!

1. Đề bài

Describe an occasion when you heard someone complaining about something in a restaurant/ store or other business places. You should say:

• When and where it happened
• What he/she complained about
• What the result was

And explain how you felt about the experience.

2. Sample Speaking: Describe an occasion when you heard someone complaining about something in a restaurant

Dưới đây là bài mẫu Describe an occasion when you heard someone complaining about something in a restaurant band 7.0+ siêu hay, tham khảo ngay  bạn nhé!

First of all, I would have to say that my aunt seemed a rather picky and straightforward person. And for this reason, whenever she is not satisfied with something, she usually expresses it openly. And the most recent complaint that I have heard of hers was about a poor service at a bakery.

It happened a few days ago when I was going with her to a birthday cake for my younger brother. The shop was so crowded, and everyone had to queue up for payment. The long waiting time, along with the hot weather, had put me and her in a bad mood and become impatient. When it finally came to my turn, suddenly the salesgirl prioritized a big guy standing after me, just because he bought three cakes and I bought only one. I was really annoyed by this. And after the guy disappeared, my aunt turned to the salesgirl and started to complain her about this. After listening to her explanation, we left the queue and went directly to the shop owner and said that she was really dissatisfied with the shop's service and the salesgirl's manner. I complained that I had been unfairly treated, and then I left the shop.

The day after that, the shop owner called me and my aunt and said sorry for this with the promise to give me a voucher. We were quite satisfied with my complaint because of the coupon they promised, but honestly, I will give it to another person or give it away as I will never come to this shop again.

Từ vựng hay cho Describe an occasion when you heard someone complaining about something in a restaurant:

• Picky (adj): Kén chọn
• Straightforward (adj): Thẳng tính
• Express (v): Thể hiện
• A poor service (n): Dịch vụ kém
• Queue up (phrasal verb): Xếp hàng
• Impatient (adj): Thiếu kiên nhẫn
• Prioritize (v): Ưu tiên
• Annoyed (adj): Bực mình
• Complain somebody about something: Khiếu nại ai đó về điều gì đó
• Explanation (n): Lời giải thích
• Manner (n): Cách thức
• Unfairly treated: Bị đối xử bất công

Tham khảo Bài mẫu Speaking Part 2, 3: 

Describe an occasion when you got incorrect information

Describe an occasion when you spent time with a young child

Describe an occasion when you got lost

Describe an occasion you wore the best clothes

II. Câu trả lời mẫu IELTS Speaking Part 3 chủ đề: Describe an occasion when you heard someone complaining about something in a restaurant

Dưới đây là danh sách câu hỏi và câu trả lời mẫu IELTS Speaking Part 3 chủ đề Describe an occasion when you heard someone complaining about something in a restaurant. Tham khảo ngay bạn nhé!

1. How do companies train their staff to deal with complaints?

Companies typically employ various training methods to equip their staff with the skills to address complaints effectively. They might conduct workshops or simulations focusing on active listening and conflict resolution techniques. Additionally, role-playing exercises allow employees to practice handling different scenarios. Some companies also provide ongoing coaching and feedback to refine their employees' complaint-handling abilities. For instance, a retail chain might use mystery shoppers to evaluate how well employees handle customer complaints in real-time.

• Equip (v): Trang bị
• Conduct (v): Tổ chức cái gì
• Conflict (n): Xung đột
• Role-playing (v): Nhập vai
• Handle (v): Xử lý
• Scenario (n): Kịch bản
• Refine (v): Tinh chỉnh
• Complaint-handling (v): Xử lý khiếu nại
• Real-time:  Thời gian thực

2. What do people usually complain about?

People often voice grievances about product quality, service delays, or rude behavior from staff. In the service industry, common complaints include billing errors, inadequate communication, or unmet expectations. For instance, in hospitality, guests might complain about room cleanliness or noise disturbances. Similarly, in retail, customers may express dissatisfaction with product defects or delivery issues. Ultimately, complaints usually stem from discrepancies between customers' expectations and their actual experiences.

• Grievance (n): Khiếu nại
• Inadequate (adj): Không đầy đủ, không thích hợp
• Unmet (adj): Chưa được đáp ứng
• Defect (n): Khiếm khuyết
• Discrepancy (n): Sự khác biệt

3. How do most people complain, in writing or by other methods?

While written complaints remain prevalent, people increasingly utilize various methods to express dissatisfaction. These include phone calls, online forms, or social media platforms. Each channel offers distinct advantages: written complaints allow for clarity and documentation, while verbal complaints enable immediate resolution and personal interaction. Social media complaints, on the other hand, can quickly garner attention and pressure companies to respond promptly due to their public visibility.

• Prevalent (adj): Phổ biến
• Utilize (v): Sử dụng
• Garner (n): Thu thập
• Promptly (adv): Kịp thời

4. How do people often respond to poor customer service?

Responses to poor customer service vary widely, ranging from voicing concerns directly to seeking redress through alternative means. Some individuals may escalate the issue by requesting to speak with a manager or lodging a formal complaint with the company. Others might share their negative experiences with friends and family, potentially dissuading them from patronizing the business. In extreme cases, dissatisfied customers may even pursue legal action or take their grievances to consumer advocacy groups.

• Redress (n): Khắc phục
• Alternative (adj): Thay thế
• Escalate (v): Làm cho nghiêm trọng hơn
• Lodge (v): Than phiền, khiếu nại chính thức
• Dissuade somebody from something: Ngăn cản ai đó vì cái gì
• Patronize (v): Bảo trợ

5. How would you react if you received a poor service at a restaurant?

Upon encountering subpar service at a restaurant, my initial reaction would be to calmly address the issue with the server or manager. I would express my concerns tactfully, emphasizing the specific aspects of the service that fell short of expectations. Depending on their response, I might request a remedy such as a discount or a complimentary item. However, if the issue remains unresolved or if the response is dismissive, I might escalate the matter by leaving a negative review or contacting the management directly.

• Subpar (adj): Tệ hơn bình thường
• Tactfully (adv): Một cách khéo léo
• Remedy (n): Biện pháp khắc phục
• Dismissive (adj): Không cân nhắc được, không đáng để tâm

6. Who are more likely to make complaints, older people or younger people?

Both older and younger individuals are prone to making complaints, albeit for different reasons and through varying channels. Older generations may prioritize traditional forms of communication, such as in-person or written complaints, driven by their preference for direct interaction and formality. In contrast, younger demographics often leverage digital platforms like social media to voice grievances, reflecting their tech-savvy nature and desire for immediate resolution. Ultimately, the propensity to complain transcends age and is influenced more by individual temperament and cultural norms.

• Prone (adj): đẩy ai đó đưa quyết định gì
• Albeit (conjunction): mặc dù
• Leverage (v): Đòn bẩy
• Transcend (n): Vượt qua
• Temperament (n): Tính khí
• Norm (n): Định mức

Trên đây PREP đã cung cấp đầy đủ đề bài, từ vựng ăn điểm và câu trả lời mẫu cho IELTS Speaking Part 2, 3 Describe an occasion when you heard someone complaining about something in a restaurant. PREP chúc bạn ôn thi hiệu quả và đạt được band điểm mong muốn!