如何掌握流利的購物英文對話？從殺價、退稅到售後服務實戰指南

英文詞彙

中文翻譯

例句

Customer /ˈkʌstəmər/

顧客

The customer is always right. 

(顧客永遠是對的。)

Receipt /rɪˈsiːt/

收據

Please keep your receipt for returns. 

(請保留您的收據以便退貨。)

Cashier /kæˈʃɪər/

收銀員

The cashier will help you with payment. 

(收銀員會協助您付款。)

Shopping cart /ˈʃɑːpɪŋ kɑːrt/

購物車

I need a shopping cart for these items. 

(我需要一個購物車來裝這些商品。)

Fitting room /ˈfɪtɪŋ ruːm/

試衣間

The fitting room is over there. 

(試衣間在那邊。)

英文詞彙

中文翻譯

例句

Discount /ˈdɪskaʊnt/

折扣

Is there any discount available? 

(有任何折扣嗎？)

Sale price /seɪl praɪs/

特價

What's the sale price for this item? 

(這個商品的特價是多少？)

Tax-free /tæks friː/

免稅

Can I get a tax-free form? 

(我可以拿免稅表格嗎？)

Refund /ˈriːfʌnd/

退款

I'd like to request a refund. 

(我想申請退款。)

Price tag /praɪs tæɡ/

價格標籤

The price tag shows $50. 

(價格標籤顯示50美元。)

英文詞彙

中文翻譯

例句

Browse /braʊz/

瀏覽、逛

I'm just browsing, thank you. 

(我只是逛逛，謝謝。)

Purchase /ˈpɜːrtʃəs/

購買

I'd like to purchase this dress. 

(我想購買這件洋裝。)

Exchange /ɪksˈtʃeɪndʒ/

交換、換貨

Can I exchange this for a different size? 

(我可以換不同尺寸嗎？)

Return /rɪˈtɜːrn/

退貨

I need to return this item. 

(我需要退這個商品。)

Compare /kəmˈper/

比較

Let me compare these two options. 

(讓我比較這兩個選擇。)

英文詞彙

中文翻譯

例句

Affordable /əˈfɔːrdəbl/

負擔得起的

This price is quite affordable. 

(這個價格相當實惠。)

Expensive /ɪkˈspensɪv/

昂貴的

This item seems a bit expensive. 

(這個商品似乎有點昂貴。)

Defective /dɪˈfektɪv/

有瑕疵的

This item appears to be defective. 

(這個商品似乎有瑕疵。)

Authentic /ɔːˈθentɪk/

正品的

Is this an authentic product? 

(這是正品嗎？)

Durable /ˈdʊrəbl/

耐用的

This material is very durable. 

(這個材質非常耐用。)

英文句型

中文翻譯

How much does this cost?

這個多少錢？

Can I pay by card?

我可以刷卡嗎？

Do you accept foreign credit cards?

你們接受外國信用卡嗎？

Is there a warranty for this item?

這個商品有保固嗎？

Can you wrap this as a gift?

您可以幫我包裝成禮品嗎？

What's your return policy?

你們的退貨政策是什麼？

Are there any additional charges?

有任何額外費用嗎？

Could you show me something similar but less expensive?

您能為我介紹類似但較便宜的商品嗎？

購物英文對話​

中文翻譯

• Customer: Excuse me, where can I find women's skincare products? 

• Staff: They're on the second floor, in the beauty section. Are you looking for anything specific? 

• Customer: Yes, I'm looking for moisturizer suitable for sensitive skin. Do you have any recommendations? 

• Staff: Certainly! We have several brands that specialize in sensitive skin care. Let me show you our most popular options.

• 顧客： 請問哪裡可以找到女性保養品？ 

• 店員： 在二樓的美妝區。您在找什麼特定的商品嗎？ 

• 顧客： 是的，我在找適合敏感肌膚的保濕乳液。您有什麼推薦嗎？ 

• 店員： 當然！我們有幾個專門針對敏感肌膚的品牌。讓我為您介紹最受歡迎的選擇。

購物英文對話​

中文翻譯

• Customer: Hi, I'm looking for this sweater in a size medium. Do you have it in stock? 

• Staff: Let me check our system for you. Yes, we do have it in medium. Would you like to see it in any particular color? 

• Customer: Do you have it in navy blue or black? 

• Staff: We have both colors available. Let me bring them out for you to compare.

• 顧客： 您好，我在找這件毛衣的中號。你們有庫存嗎？ 

• 店員： 讓我為您查看系統。是的，我們有中號的。您想看什麼特定顏色嗎？ 

• 顧客： 你們有深藍色或黑色的嗎？ 

• 店員： 我們兩種顏色都有。讓我拿出來給您比較。

購物英文對話​

中文翻譯

• Customer: Could I try this dress in a medium size? 

• Staff: Of course! The fitting room is right over there. Take your time. 

(A few minutes later)

• Customer: I think this size is a bit too tight around the waist. Do you have it in a large? 

• Staff: Let me check for you. Yes, we do have it in large. Would you like to try that one as well?

• 顧客： 我可以試穿這件洋裝的中號嗎？ 

• 店員： 當然可以！試衣間就在那邊。請慢慢試。 

(幾分鐘後) 

• 顧客： 我覺得這個尺寸腰部有點太緊。你們有大號的嗎？ 

• 店員： 讓我為您查看一下。是的，我們有大號的。您要不要也試試那件？

購物英文對話​

中文翻譯

• Customer: These shoes feel a little loose. Do you have them in a half size smaller? 

• Staff: Yes, we do carry half sizes. Let me get you a 7.5 to try. 

• Customer: Perfect! These fit much better. How do they look? 

• Staff: They look great on you! That style is very flattering with your outfit.

• 顧客： 這雙鞋感覺有點鬆。你們有小半號的嗎？ 

• 店員： 是的，我們有半號的。讓我拿7.5號給您試試。 

• 顧客： 完美！這雙合腳多了。看起來怎麼樣？ 

• 店員： 您穿起來很好看！這個款式很適合您的穿搭。

強度等級

英文表達

中文翻譯

適用場合

溫和詢問

Is there any discount available?

有任何折扣嗎？

初次探詢

禮貌建議

Would you consider a lower price?

您會考慮較低的價格嗎？

表達議價意願

具體提議

Could you do it for $80?

您能以80美元成交嗎？

提出具體價格

決定性表達

That's my final offer.

這是我的最終報價。

最後談判階段

購物英文對話​

中文翻譯

• Customer: This scarf is beautiful. How much is it? 

• Vendor: It's $30, but for you, I can make it $25. 

• Customer: That's still a bit high for me. Would you consider $20? 

• Vendor: $20 is too low. How about $22? That's my best price. 

• Customer: Alright, $22 sounds fair. I'll take it.

• 顧客： 這條圍巾很漂亮。多少錢？ 

• 商販： 30美元，但給您算25美元。 

• 顧客： 對我來說還是有點貴。您考慮20美元嗎？ 

• 商販： 20美元太低了。22美元怎麼樣？這是我最好的價格。 

• 顧客： 好的，22美元聽起來合理。我買了。

購物英文對話​

中文翻譯

• Customer: Are there any promotions or discounts on these items? 

• Staff: We have a 20% discount for purchases over $100, and there's also our loyalty program. 

• Customer: What benefits does the loyalty program offer? 

• Staff: Members get an additional 10% off and early access to sales. Would you like to sign up?

• 顧客： 這些商品有任何促銷或折扣嗎？ 

• 店員： 購買超過100美元有20%折扣，我們還有會員制度。 

• 顧客： 會員制度提供什麼優惠？ 

• 店員： 會員可享額外10%折扣和優先購買權。您要加入嗎？

購物英文對話​

中文翻譯

• Cashier: Did you find everything you were looking for today? 

• Customer: Yes, thank you. Can I pay by credit card? 

• Cashier: Absolutely. We accept all major credit cards. Your total comes to $156.50. 

• Customer: Perfect. Do you accept foreign credit cards? 

• Cashier: Yes, we do. Please insert your card here and follow the prompts on the screen.

• 收銀員： 您今天找到您要的所有商品了嗎？ 

• 顧客： 是的，謝謝。我可以刷信用卡嗎？ 

• 收銀員： 當然可以。我們接受所有主要信用卡。您的總金額是156.50美元。 

• 顧客： 很好。你們接受外國信用卡嗎？ 

• 收銀員： 是的，我們接受。請在這裡插入您的卡片，並按照螢幕提示操作。

購物英文對話​

中文翻譯

• Customer: Could I get a tax-free form, please? I'm a tourist. 

• Staff: Of course! I'll need to see your passport and the minimum purchase for tax-free is $50. 

• Customer: Here's my passport. My purchase is over $150, so that should qualify. 

• Staff: Perfect. I'll fill out the form for you. You can claim the refund at the airport before departure.

• 顧客： 請問我可以拿退稅單嗎？我是遊客。 

• 店員： 當然可以！我需要看您的護照，免稅購物的最低金額是50美元。 

• 顧客： 這是我的護照。我購買超過150美元，應該符合資格。 

• 店員： 很好。我會為您填寫表格。您可以在離境前到機場辦理退稅。

購物英文對話​

中文翻譯

• Customer: Hi, I'd like to return this jacket I purchased yesterday. I have the receipt here. 

• Staff: Sure, may I ask what the reason for the return is? Was there anything wrong with it? 

• Customer: Actually, it doesn't fit as well as I thought it would. The color also looks different under natural light. 

• Staff: I understand. Since you have the receipt and the tags are still attached, we can process a full refund for you. 

• Customer: Thank you. How long will it take for the refund to appear on my credit card? 

• Staff: It usually takes 3-5 business days for the refund to show up on your statement.

• 顧客： 您好，我想退還昨天購買的這件外套。我有收據在這裡。 

• 店員： 當然可以，請問退貨的原因是什麼？商品有什麼問題嗎？ 

• 顧客： 實際上，它不如我想像中合身。在自然光下顏色看起來也不太一樣。 

• 店員： 我理解。既然您有收據且標籤還在，我們可以為您辦理全額退款。 

• 顧客： 謝謝。退款多久會出現在我的信用卡上？ 

• 店員： 退款通常需要3-5個工作天才會出現在您的帳單上。

購物英文對話​

中文翻譯

• Customer: What's your return policy for electronics? 

• Staff: For electronics, we have a 30-day return policy. Items must be in original packaging with all accessories. 

• Customer: I bought this laptop two weeks ago, but it's not working properly. Can I return it? 

• Staff: Absolutely. Do you have the original box and all the cables that came with it? 

• Customer: Yes, everything is in perfect condition except for the laptop itself. 

• Staff: Perfect. We can either exchange it for a new one or give you a full refund.

• 顧客： 你們電子產品的退貨政策是什麼？ 

• 店員： 電子產品有30天退貨政策。商品必須是原包裝並附有所有配件。 

• 顧客： 我兩週前買了這台筆電，但運作不正常。我可以退貨嗎？ 

• 店員： 當然可以。您有原裝盒子和所有附帶的線材嗎？ 

• 顧客： 是的，除了筆電本身，所有東西都是完美狀態。 

• 店員： 很好。我們可以為您換一台新的或給您全額退款。

購物英文對話​

中文翻譯

• Customer: I'd like to exchange this sweater for the same item in a different size. 

• Staff: What size are you looking for? 

• Customer: I need a large instead of this medium. The medium is too tight. 

• Staff: Let me check if we have it in large. Yes, we do have one in stock. 

• Customer: Great! Is there any additional charge for the exchange? 

• Staff: No, there's no charge for size exchanges as long as it's the same item and price.

• 顧客： 我想換同樣的毛衣但不同尺寸。 

• 店員： 您要什麼尺寸？ 

• 顧客： 我需要大號而不是這個中號。中號太緊了。 

• 店員： 讓我查看是否有大號。是的，我們有庫存。 

• 顧客： 太好了！換貨需要額外費用嗎？ 

• 店員： 不，只要是同樣商品和價格，尺寸換貨不收費。

購物英文對話​

中文翻譯

• Customer: Could I exchange this bag for that one and pay the difference? 

• Staff: Absolutely. The bag you want is $50 more expensive than the one you have. 

• Customer: That's fine. Can I pay the difference with my credit card? 

• Staff: Yes, of course. I'll process the exchange and charge $50 to your card. 

• Customer: Perfect. Will I get a new receipt for this transaction? 

• Staff: Yes, you'll receive a new receipt showing the exchange and the additional payment.

• 顧客： 我可以換成那個包包並補差價嗎？ 

• 店員： 當然可以。您要的包包比您現有的貴50美元。 

• 顧客： 沒問題。我可以用信用卡支付差價嗎？ 

• 店員： 是的，當然可以。我會處理換貨並向您的卡片收取50美元。 

• 顧客： 很好。我會收到這筆交易的新收據嗎？ 

• 店員： 是的，您會收到顯示換貨和額外付款的新收據。

購物英文對話​

中文翻譯

• Customer: Excuse me, I just noticed that this shirt has a stain on it. I bought it an hour ago. 

• Staff: I'm so sorry about that. We should have caught that during quality control. 

• Customer: It's not a big deal, but I'd like to exchange it for a clean one if possible. 

• Staff: Of course! Let me get you a replacement right away. Do you have your receipt? 

• Customer: Yes, here it is. I'm glad you can fix this quickly. 

• Staff: We always want to make sure our customers are satisfied. Here's a fresh shirt for you.

• 顧客： 不好意思，我剛發現這件襯衫有污漬。我一小時前買的。 

• 店員： 非常抱歉。我們在品質控制時應該要發現的。 

• 顧客： 沒什麼大不了的，但如果可能的話，我想換一件乾淨的。 

• 店員： 當然可以！讓我立刻為您拿替換品。您有收據嗎？ 

• 顧客： 有的，在這裡。很高興您能快速解決這個問題。 

• 店員： 我們總是希望確保顧客滿意。這是為您準備的新襯衫。

購物英文對話​

中文翻譯

• Customer: This phone I bought yesterday isn't working properly. The screen keeps freezing. 

• Staff: I'm sorry to hear that. Have you tried restarting it or following the troubleshooting guide? 

• Customer: Yes, I've tried everything in the manual, but the problem persists. 

• Staff: In that case, we can definitely exchange it for a new one or offer you a full refund. 

• Customer: I'd prefer an exchange. I really like this model. 

• Staff: No problem. Let me get you a new phone and transfer your data if needed.

• 顧客： 我昨天買的這支手機運作不正常。螢幕一直當機。 

• 店員： 很抱歉聽到這個情況。您有試過重新啟動或按照故障排除指南操作嗎？ 

• 顧客： 有的，我試過說明書裡的所有方法，但問題還是存在。 

• 店員： 這樣的話，我們絕對可以為您換一支新的或提供全額退款。 

• 顧客： 我比較想要換貨。我真的很喜歡這個型號。 

• 店員： 沒問題。讓我為您拿一支新手機，需要的話也會幫您轉移資料。

詞彙

定義

主要使用場景

Receipt

付款完成後的證明文件

零售購物、餐廳用餐

Invoice

要求付款的正式文件

商業交易、批發採購

Bill

需要支付的費用清單

餐廳帳單、公用事業費用

購物情境

美式英文

英式英文

排隊等候

Line

Queue

購物車

Shopping cart

Shopping trolley

收銀台

Cashier

Till

電梯

Elevator

Lift

一樓

First floor

Ground floor

外帶食物

To go

Take away

垃圾桶

Trash can

Bin