英文電話對話全攻略：常見情境會話與實用句型一次掌握

情境

打電話的英文句型

中文翻譯

自我介紹

Hello, this is “Your Name” calling from “Company”.

您好，我是來自【公司名稱】的【姓名】。

詢問對方是否方便

Is this a good time to talk?

現在方便說話嗎？

請求轉接

Could I speak to “Name”, please?

可以請【姓名】接電話嗎？

說明來電目的

I'm calling regarding your recent inquiry.

我來電是關於您近期的詢問。

確認對方身份

Am I speaking with the person in charge?

請問您是負責人嗎？

請求等候

Could you hold on for a moment?

請稍候一下可以嗎？

表示通話訊號不佳

I'm sorry, the line is not very clear. Could you speak up?

抱歉，線路不太清楚。可以說大聲一點嗎？

確認對方聽到

Can you hear me clearly?

您聽得清楚嗎？

要求重複

I'm sorry, could you repeat that?

抱歉，可以再說一次嗎？

結束通話

Thank you for your time. I'll be in touch.

感謝您撥冗。我會再與您聯繫。

情境

接聽電話的英文句型

中文翻譯

基本接聽

Hello, this is “Name” speaking.

您好，我是【姓名】。

公司代表接聽

Good morning, “Company Name”. How may I help you?

早安，【公司名稱】，請問有什麼可以為您服務？

詢問來電者身份

May I ask who's calling, please?

請問您是哪位？

轉接前說明

Please hold while I transfer your call.

請稍候，我為您轉接。

對方找的人不在

I'm afraid “Name” is not available at the moment.

很遺憾，【姓名】目前不在。

詢問是否留言

Would you like to leave a message?

您想留言嗎？

確認對方需求

I want to make sure I understand you correctly.

我想確認我是否正確理解您的意思。

表示需要查詢

Let me check that for you.

讓我為您查詢一下。

通話即將結束

Is there anything else I can help you with?

還有什麼我可以幫您的嗎？

禮貌告別

Thank you for calling. Have a great day!

感謝您的來電，祝您有美好的一天！

英文電話對話

中文翻譯

• A：Hello, I'd like to inquire about your English courses.

• B：Of course! Could you tell me what level you're looking for?

• A：I'm an intermediate learner. I'd like to improve my speaking skills.

• B: We have a Speaking Intensive course that runs every Tuesday and Thursday from 7 to 9 PM.

• A: That sounds great. What is the tuition fee?

• B: The monthly fee is NT$3,500, which includes all learning materials.

• A: Wonderful. Is there a trial class available?

• B: Yes, the first class is free of charge.

• A: Perfect. I'd like to register. What's the process?

• B: Please visit our website or come in person to fill out the registration form.

• A：您好，我想詢問貴機構的英語課程。

• B：當然！請問您在尋找哪個程度的課程？

• A: 我是中級學習者，希望提升口語能力。

• B: 我們有一門口語密集課程，每週二和週四晚上七點到九點上課。

• A: 聽起來不錯。學費是多少？

• B: 每月學費為新台幣3,500元，包含所有學習教材。

• A: 太好了。請問有試聽課嗎？

• B: 有的，第一堂課免費。

• A: 太棒了。我想報名，請問流程是什麼？

• B: 請至我們的網站或親自來填寫報名表。

英文電話對話

中文翻譯

• A: Good afternoon. This is Kevin Lin from ABC Trading.

• B: Good afternoon, Mr. Lin. How can I help you?

• A: I'd like to schedule a meeting with Ms. Chen to discuss our partnership proposal.

• B: Let me check her calendar. Would Thursday afternoon work for you?

• A: I'm afraid I'm not available on Thursday. Could we try Friday morning instead?

• B: Friday morning is available. How does 10 AM sound?

• A: That works perfectly. Where will the meeting be held?

• B: It will be at our head office on Zhongxiao East Road, 12th floor.

• A: Understood. I'll be there at 10 AM on Friday. Thank you.

• B: You're welcome. We look forward to seeing you.

• A: 午安，我是ABC貿易的林凱文。

• B: 午安，林先生。有什麼可以為您服務嗎？

• A: 我想安排與陳小姐的會議，討論我們的合作提案。

• B: 讓我查看她的行程。週四下午對您方便嗎？

• A: 很遺憾，週四我沒空。我們可以改成週五早上嗎？

• B: 週五早上有空。早上十點如何？

• A: 非常合適。請問會議在哪裡舉行？

• B: 在我們位於忠孝東路的總部，12樓。

• B: 了解。我週五早上十點準時到達。謝謝您。

• A: 不客氣，期待與您見面。

英文電話對話

中文翻譯

• A: Hello, I'd like to make a dinner reservation for this Saturday.

• B: Certainly. For how many guests?

• A: There will be four of us. We'd prefer a table by the window if possible.

• B: We have a window table available at 7 PM. Is that suitable?

• A: That's perfect. One of our guests has a nut allergy. Could you note that?

• B: Absolutely. I've noted a nut allergy for your reservation. May I have your name?

• A: My name is Sarah Wang.

• B: Thank you, Ms. Wang. Your reservation is confirmed for Saturday at 7 PM, table for four.

• A: Wonderful. Is there a parking facility nearby?

• B: Yes, there's a public parking lot about 100 meters away, roughly a 2-minute walk.

• A: 您好，我想預訂本週六的晚餐。

• B: 好的。請問幾位用餐？

• B: 我們四位。如果可以的話，希望靠窗的座位。

• B: 我們晚上七點有靠窗座位。這樣合適嗎？

• A: 很好。我們有一位客人對堅果過敏，可以備注一下嗎？

• B: 當然，已為您的訂位備注堅果過敏。請問您的姓名？

• A: 我叫王莎拉。

• B: 謝謝您，王小姐。您的預訂已確認，週六晚上七點，四人桌。

• A: 太好了。附近有停車設施嗎？

• B: 有的，附近約100公尺處有一個公共停車場，步行約2分鐘。

英文電話對話

中文翻譯

• A: Hi, I'm trying to get to the Grand Hotel. I'm currently at Taipei Main Station.

• B: Sure, that's about 5 kilometers or 3 miles from where you are.

• A: What's the easiest way to get there?

• B: I recommend taking the MRT Red Line to Yuanshan Station, which is the closest stop.

• A: How long does the MRT ride take?

• B: About 10 minutes. After exiting the station, turn right and walk for approximately 500 meters.

• A: Can I see the hotel from the station?

• B: Yes, the hotel is a large red building on the hill. You can't miss it.

• A: Perfect, thank you so much for your help.

• B: You're welcome. Enjoy your visit!

• A: 您好，我想去圓山大飯店。我目前在台北車站。

• B: 好的，從您現在的位置大約5公里或3英里。

• A: 最方便的方式是什麼？

• B: 建議您搭乘捷運紅線到圓山站，那是最近的一站。

• A: 搭捷運需要多久？

• B: 大約10分鐘。出站後右轉，步行約500公尺。

• A: 從車站可以看到飯店嗎？

• B: 可以，飯店是山丘上一棟紅色大建築，一眼就能看到。

• A: 太好了，非常感謝您的幫助。

• B: 不客氣，祝您參觀愉快！

英文電話對話

中文翻譯

• A: Hello, I'd like to place an order for office supplies.

• B: Of course. What items would you like to order?

• A: I'd like 10 boxes of A4 paper and 5 sets of ballpoint pens.

• B: Let me confirm: 10 boxes of A4 paper and 5 sets of ballpoint pens. Is that correct?

• A: That's correct. Can these be delivered by Wednesday?

• B: Wednesday delivery is possible if you place the order before noon today.

• A: Excellent. Please deliver to our office at 45 Renai Road.

• B: Noted. How would you like to pay?

• A: We'll pay by company credit card.

• B: Perfect. Your order number is 2024-0718. You'll receive a confirmation email shortly.

• A: 您好，我想訂購辦公用品。

• B: 好的。請問您要訂購哪些品項？

• A: 我要10箱A4紙和5套原子筆。

• B: 讓我確認一下：10箱A4紙和5套原子筆，對嗎？

• A: 對的。這些能在週三前送達嗎？

• B: 如果您今天中午前下單，週三送達是可行的。

• A: 很好。請送到仁愛路45號我們的辦公室。

• B: 已記錄。請問您希望如何付款？

• A: 我們用公司信用卡付款。

• B: 好的。您的訂單編號是2024-0718，您將很快收到確認電子郵件。

英文電話對話

中文翻譯

• A: Hey, it's me! Are you busy right now?

• B: Not at all! I was just watching TV. What's up?

• A: I wanted to catch up. I haven't talked to you in forever!

• B: I know! Things have been so hectic at work lately.

• A: I heard you got a promotion. Congratulations!

• B: Thank you! It's been a lot of extra responsibility, but I'm excited.

• A: That's amazing. We should celebrate! Are you free this weekend?

• B: Saturday evening works for me. How about that new restaurant downtown?

• A: Sounds perfect! I'll make a reservation and let you know.

• B: Great, I'm looking forward to it! Take care!

• A: 嘿，是我！你現在忙嗎？

• B: 完全不忙！我剛在看電視。有什麼事嗎？

• A: 我只是想聊聊天。我們好久沒聊了！

• B: 我知道！最近工作真的很忙。

• A: 我聽說你升職了，恭喜！

• B: 謝謝！責任增加了不少，但我很興奮。

• A: 太棒了。我們應該慶祝一下！你這個週末有空嗎？

• B: 週六晚上可以。市中心那家新餐廳怎麼樣？

• A: 聽起來很好！我去訂位再通知你。

• B: 太好了，我很期待！保重！

英文電話對話

中文翻譯

• A: Hello, may I speak with Mr. Johnson?

• B: I'm afraid Mr. Johnson is in a meeting right now. Can I take a message?

• A: Yes, please. This is Amy Chen from Pacific Design.

• B: Of course, Ms. Chen. What's the message?

• A: Could you let him know that I called regarding the contract renewal?

• B: Certainly. Shall I ask him to call you back?

• A: Yes, please. My number is 0912-345-678. I'm available after 2 PM today.

• B: I'll make sure he gets the message.

• A: Thank you very much. I appreciate your help.

• B: Not at all. Have a good day, Ms. Chen.

• A: 您好，我可以跟約翰遜先生說話嗎？

• B: 很遺憾，約翰遜先生目前在開會。我可以為您留言嗎？

• A: 好的，麻煩了。我是太平洋設計公司的陳艾米。

• B: 好的，陳小姐。請問留言內容是什麼？

• A: 可以請您轉告他，我來電是關於合約續約的事嗎？

• B: 當然。需要請他回電給您嗎？

• A: 好的，麻煩了。我的電話是0912-345-678，今天下午兩點後都有空接聽。

• B: 我會確保他收到您的留言。

• A: 非常感謝，謝謝您的協助。

• B: 不客氣。祝您有美好的一天，陳小姐。

英文電話對話

中文翻譯

• A: Hello, is this Green Valley Clinic?

• B: I'm sorry, I think you may have the wrong number. This is a private residence.

• A: Oh, I'm so sorry to bother you.

• B: No problem at all. What number were you trying to reach?

• A: I was trying to call 02-2345-6789.

• B: You've reached 02-2345-6798. Just one digit off.

• A: Oh, I see. I must have misdialed. I apologize for the inconvenience.

• B: That's perfectly fine. These things happen. Good luck reaching the clinic!

• A: Thank you for being so understanding. Goodbye!

• B: Goodbye! Take care!

• A: 您好，請問這裡是綠谷診所嗎？

• B: 很抱歉，我想您可能撥錯了。這裡是私人住宅。

• A: 哦，非常抱歉打擾您了。

• B: 完全沒關係。您想撥的號碼是哪個？

• A: 我要撥的是02-2345-6789。

• B: 您撥到的是02-2345-6798，只差了一個數字。

• A: 我明白了，我一定是撥錯了。對您造成不便，非常抱歉。

• B: 完全沒關係，這種事常有。祝您順利聯絡到診所！

• A: 感謝您的體諒，再見！

• B: 再見，保重！

英文電話對話

中文翻譯

• A: Hello, this is David Wu. I'm returning your call. I missed your call earlier today.

• B: Oh, hello Mr. Wu! Thank you for calling back.

• A: I apologize for not being able to answer earlier. I was in an important meeting.

• B: That's completely understandable. I'm just glad I reached you now.

• A: Of course. How can I help you?

• B: I wanted to follow up on the project proposal I sent you last week.

• A: Yes, I've reviewed it. It looks very promising. There are a few points I'd like to discuss.

• B: Certainly. Should we schedule a call or meeting for that?

• A: Let's schedule a video call for Thursday morning if that works for you.

• B: Thursday morning works perfectly. I'll send you a calendar invitation.

• A: 您好，我是吳大衛。我回您的電話，我今天早些時候錯過了您的來電。

• B: 哦，您好，吳先生！感謝您回電。

• A: 非常抱歉之前無法接聽，我當時在一個重要的會議中。

• B: 完全可以理解，很高興現在能聯繫到您。

• A: 當然。有什麼可以為您服務的嗎？

• B: 我想跟進我上週寄給您的專案提案。

• A: 是的，我已經審閱了，看起來很有前景。有幾點我想討論一下。

• B: 好的。我們應該安排一通通話或會議嗎？

• A: 如果您方便的話，我們安排週四早上視訊通話吧。

• B: 週四早上很合適，我會發送日曆邀請給您。

英文電話對話

中文翻譯

• A: Hi, Michael! I heard you were sick last week. How are you feeling now?

• B: Hi! I'm much better, thank you for asking. It was just a bad cold.

• A: I'm relieved to hear that. Did you see a doctor?

• B: Yes, I went to the clinic on Monday. The doctor gave me some antibiotics and told me to rest.

• A: That's good. Are you back at work now, or still resting?

• B: I'm back since Wednesday. I feel about 90% recovered.

• A: Don't push yourself too hard. Make sure you get enough sleep.

• B: I will. Thanks for calling to check in. It really means a lot.

• A: Of course! Take care of yourself. Let's catch up properly once you're fully recovered.

• B: Sounds like a plan! Talk soon!

• A: 嗨，麥可！我聽說你上週生病了，你現在感覺怎麼樣？

• B: 嗨！好多了，謝謝你關心。只是嚴重的感冒。

• A: 聽到這個消息我鬆了一口氣。你有去看醫生嗎？

• B: 有的，我週一去了診所。醫生開了抗生素，叫我好好休息。

• A: 那很好。你現在回去上班了嗎，還是還在休息？

• B: 我從週三就回去了，感覺恢復了大約九成。

• A: 別太勉強自己，確保有充足的睡眠。

• B: 我會的，謝謝你打電話來關心，這對我來說很重要。

• A: 當然！好好照顧自己。等你完全康復後我們再好好敘舊。

• B: 說定了！待會兒聊！