Thank you for visiting and using the application system of Prepedu (hereinafter referred to as “Prep”)!
Prep is committed to ensuring that customers can safely and responsibly use the tools it provides while maintaining maximum control over their experience. This policy applies to all Prep websites, mobile applications, and services. By using Prep’s services, you agree to accept and comply with Prep’s policies.

General Terms and Policy Compliance

Prep has established general terms and policies applicable to all its services. Any violation of Prep’s policies, whether intentional or unintentional, may result in actions against your account, including suspension or termination. Prep strives to enhance the safety and utility of its products by implementing systems that reject harmful instructions or content and prevent the creation of harmful materials.

Prep acknowledges the importance of learning from real-world cases to continuously improve the safety of its AI systems. As it is impossible to anticipate all potential misuse, Prep actively monitors for new abuse trends. Policies are updated as necessary to address customer use cases and any new legal regulations.

To encourage innovation and creativity, Prep allows customers the flexibility to use its services as they see fit, provided their actions comply with the law and do not harm themselves or others. When using Prep’s AI-integrated services, the following rules apply:

Usage Rules

1. Compliance with Legal Regulations

Customers must adhere to applicable laws. Examples of prohibited activities include:

Invasion of privacy.
Engaging in regulated activities without proper compliance.
Promoting or participating in illegal actions, including those involving exploitation or harm tochildren or the creation and distribution of illegal content, goods, or services.

2. Do Not Cause Harm

Customers must not use Prep’s services to harm themselves or others. Examples include:

Encouraging self-harm or suicide.
Creating or using weapons.
Destroying property, injuring others, or engaging in activities that compromise the security ofsystems or services.

3. Do Not Misuse or Misrepresent Content

Customers must not distribute results from Prep’s services in ways that mislead or harm others. Examples of prohibited behaviors include:

Sharing misleading information.
Engaging in fraud, spamming, bullying, harassment, defamation, or discrimination.
Promoting violence, hatred, or harm to others.

4. Respect Safety Measures

Customers must not violate or bypass safety measures integrated into Prep’s services or its research.

Scope of AI Operations

Prep’s AI systems are designed to enhance foreign language skills, including pronunciation, and provide cognitive representations of knowledge across various fields. However, the AI system will not engage in or support the following topics or activities:

Political activities or actions deemed illegal under applicable laws.
Violations of personal rights and children’s rights.
Environmental destruction or illegal exploitation of ecosystems and wildlife.
Actions or content violating copyright, intellectual property rights, or other legal frameworks.
Promotion of racism, historical distortions, or remarks insulting human rights and personal dignity.
Fraudulent activities, including scamming, document forgery, or identity theft.
Insulting or demeaning the AI system.

Policy Violation and Warning Levels

Prep implements a three-level warning system to manage violations:

Level 1 – Initial Warning

Customers who violate specified rules will receive a reminder during their interaction with the BOT. Level 1 includes a maximum of two warnings before escalation.

Level 2 – Temporary Suspension

Upon a third violation, the account will be temporarily locked for five (5) hours. During this period, other services and courses will remain accessible.

Level 3 – Permanent Account Lock

If an account receives two additional violations within 24 hours after being unlocked from Level 2, it will be permanently locked. Customers must contact Prep’s support team for assistance and clarification.

Additional Safeguards

Prep may limit the number of responses during conversations or questions within each session based on the product, service, or content level. This safeguard prevents conversations from exceeding system limitations and minimizes risks of users feeling “offended or misled” by the BOT. Additionally, Prep cannot guarantee the accuracy of interactions if customers exhibit inappropriate behaviors, responses, or language. In such cases, Prep reserves the right to temporarily suspend support or interaction.

Customer Support

Prep is dedicated to protecting customers’ rights and providing timely assistance. If you require support, please contact:

PREP PTE. LTD.

UEN: 202227322W
Address: 114 LAVENDER STREET, #11-83 CT HUB 2, SINGAPORE (338729)
Email: support@prepedu.com

Disclaimer

While Prep strives to ensure accurate and appropriate responses, the AI system may occasionally generate inaccurate or unsuitable content. Such content does not reflect Prep’s views, and customers should exercise discretion when using, sharing, or relying on the information provided.

Prep’s services are not intended to replace professional advice in medical, legal, financial, or specialized fields. Content provided is for informational purposes only and should not substitute expert guidance.

Prep is not liable for misuse of its services to engage in illegal activities, spread misinformation, or cause harm to individuals or property.

Policy Updates

Prep may revise this policy at any time. Updates will be publicly posted on Prep’s communication channels. Continued use of Prep’s products and services after a policy update indicates acceptance of the revised terms.

Prep appreciates your responsible use of its technology to support appropriate and beneficial activities.

AI Usage Policy